The key concept of the Portuguese Renal Foundation’s (FRP) Quality Policy is reflected in the organisation’s motto: “Humanity and dignity in the care of people with kidney disease as biopsychosocial beings.
To make the identity of the Portuguese Renal Foundation visually recognisable, the image incorporates elements representing the Foundation’s insignia.
At the centre of the image lies the core of the entire Quality Policy and the starting point for the development of its objectives: “Comprehensive care for people with chronic kidney disease.”
This answers the question that arises when considering the key concept: How does the Portuguese Renal Foundation ensure humane and dignified care for people with kidney disease as biopsychosocial beings? Through comprehensive care for people with chronic kidney disease.
The Quality Policy objectives are therefore structured around four distinct pillars: Biology / Psychology / Social / Community. These four pillars are continuously driven by the principle of “Continuous Improvement”.
The fourth pillar, Community, acts as the link between the Foundation and the wider community, demonstrating that the cycle is not closed. It fosters interaction between people with CKD and the society in which they live, promotes social inclusion, and defines the FRP’s responsibilities towards society and its obligations as a Private Institution of Social Solidarity (IPSS).
STRATEGIC PLAN
BIOLOGY Pillar:
– Provide haemodialysis treatment in line with the best current standard of care.
– Promote adherence to treatment.
PSYCHOLOGY Pillar:
– Promote the development of skills for people with CKD and healthcare professionals.
– Assess service satisfaction.
– Promote employee participation in process improvement.
SOCIAL Pillar:
– Promote the psychosocial development and social inclusion of people with CKD.
– Educate and inform on patients’ rights and responsibilities.
– Involve caregivers in all activities.
– Support the social inclusion of disadvantaged groups.
COMMUNITY Pillar:
– Establish communication channels with local organisations.
– Promote health and prevent disease.
– Develop FRP’s social and environmental responsibility.
– Certify services and continuously improve their processes.